DataLoad version 4 has been successfully tested with Oracle Applications Release 10.7.0 NCA (post RTU only), 11.0.X and 11i, on the Windows 2000, NT, Windows 98 and Windows 95 platforms. If you have problems using DataLoad, either because you don't know how to do something or because your load isn't behaving as you would expect, please follow the following steps. In particular, please treat email support as a last resort, however if you need to contact us about a DataLoad issue or anything else then please do not hesitate.
If you do contact us concerning a problem you are having with DataLoad please supply as much of the following as possible:
DataLoad version
Applications version
Operating system (95, 98, NT, 2000, Citrix)
Applications NCA or 10SC (if 10.7)
Name of the form you are loading into
Screen dumps of any error messages
A copy of your DataLoad .dld file.
The steps to reproduce the problem.
This email address can also be used for software requests or suggestions concerning improvements to the software - feedback is always welcome!
Telephone support is not currently available.