9. Troubleshooting

Please read this section carefully. It can help you solve common malfunctions in the printing process. If the problems appeared cannot be solved, please timely contact Pantum After-sales Service Center.

Prior to handling common malfunctions, firstly check the following situations:

• Whether the power cord is connected correctly and the printer is powered on.

• Whether all the protective parts are removed.

• Whether the laser toner cartridge is correctly installed.

• Whether the output bin is fully closed.

• Whether the paper is correctly loaded into the tray.

• Whether the interface cable is correctly connected between the printer and the computer.

• Whether the correct printer driver is selected and installed properly.

• Whether the computer port is properly configured and is connected to the proper printer port.

9.1. Clearing Jammed Paper

| Note: | • Remove the jammed paper in accordance with the following steps, close the front cover and tidy the paper in the tray, then the printer will automatically resume printing. If the printer cannot automatically start printing, please press the button on the control panel. • If the printer still does not start printing, please check whether all the jammed paper inside the printer are cleared. • If you cannot remove the jammed paper yourself, please contact your local Pantum Authorized Repair Center or send the printer to the nearest Pantum Authorized Service Center for repair.

9.1.1. Paper Jam in the Tray

1. Open the tray.

2. Gently draw the jammed paper straight out.

3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing.

9.1.2. Paper Jam in the Manual Input Tray

1. Gently draw the jammed paper out.

2. After removing the jammed paper, reload the tray, then the printer will automatically resume printing.

9.1.3. Paper Jam in the Optional Tray

If the paper is jammed in the optional tray, please operate according to the following steps based on the prompts on the LCD display of the control panel to remove the jammed paper.

1. Draw out the drawer of the optional tray.

2. Gently draw the jammed paper straight out.

3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing.

If no paper can be seen in this area, please stop and go to the next step:

1. Open the Standard Input Tray.

2. Remove the jammed paper from the standard input tray.

3. Put the tray back into the printer after removing the jammed paper.

9.1.4. Internal Paper Jam

| Note: | • Do not touch the shaded area as follows to avoid burns when removing the internal jammed paper and the jammed paper in the fuser unit.

1. Open the front cover.

2. Straightly draw out the laser toner cartridge. (To avoid the exposure of the cartridge affecting the print quality, wrap the laser toner cartridge with a black plastic bag or cover it with paper).

3. Gently draw the jammed paper straight out.

4. After removing the jammed paper, reload the laser toner cartridge and close the front cover, then the printer will automatically resume printing.

9.1.5. Paper Jam in the Fuser Unit

1. Open the rear cover.

2. Open the fuser release unit by the handles on both sides.

3. Gently draw the jammed paper out.

4. Remove the jammed paper and close the fuser decompression unit and the rear cover, then the printer will automatically resume printing.

9.1.6. Duplex Unit Jam

1. Remove the duplex printing unit from the back of the printer.

2. Remove the jammed paper from the duplex unit.

3. If the paper does not come out together with the duplex unit, open the tray and remove the jammed paper directly from the bottom.

4. After removing the jammed paper, reload the duplex unit, check other parts of the printer, ensure that there is no jammed paper, and close the front cover, then the printer will automatically resume printing.

9.2. Software Failure

Trouble | Solution
Pantum P3500 Series Printer Driver cannot be found in the printer and fax folders. | Reinstall the printer driver. Ensure that the USB interface cable and the power cord are both properly connected.
The printer is in Ready mode but does not perform any print job. | If the failure still exists after restarting the printer, please reinstall the printer driver. Ensure that the USB interface cable is properly connected.
Failed to install the driver. | Check whether the Print Spooler service is enabled. Check the power supply and the connection of the printer.
The driver is not available after the IP address of the printer is changed. | Modify the IP address of the printer driver port. Please reinstall the printer program if the above method does not work. It is recommended to set the IP address of the network printer as a fixed one. It is recommended to bind the IP address with the printer Mac address in the DHCP network.

9.3. Common Trouble Shooting

9.3.1. Common Trouble

Trouble | Cause | Solution
Printer Problems |  |
The printer does not work | The cable between the computer and the printer is not connected properly. Error in specifying the print port. The printer is offline, and Use Printer Offline is checked. The printer does not recover from an internal error, such as a paper jam, paper empty, etc. | Disconnect and then reconnect the printer cable. Check the Windows printer settings to ensure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is connected to the correct port. Make sure that the printer is in the normal online status.
Problems in Handling Paper |  |
Paper Feed Failure | The print media is loaded incorrectly. The print media is beyond the usage specification range. The feed roller is dirty. | Please correctly load the print media. If you use special print media for printing, please print with the multipurpose input tray. Please use the print media within the specification range. Clean the feed roller.
Paper Jam | There is too much paper in the tray. The print media is beyond the usage specification range. There is foreign matter in the feed channel. The feed roller is dirty. Internal parts failure. | Remove excess paper from the tray. If you print on special print media, please use the multipurpose input tray. Make sure to use the paper that meets specifications. If you print on special print media, please use the multipurpose input tray. Clean the feed channel. Clean the feed roller.
Print with Multi-page Fed Paper | Excessive static electricity on the print media. The print media is damp or sticks together. Internal parts failure. | Separate the print media to eliminate some static electricity. It is suggested that you use the recommended print media. Separate the print media or use better and dry print media.

| Note: | • If the problem remains, please contact Pantum Customer Service.

9.3.2. Image Defects

Trouble | Cause | Solution
The printout is whitish or light | • Toner is low. • The print media does not meet usage specifications, such as the media is damp or too rough. • The resolution in the print program is set too low, the Density setting is too low, or the toner save mode is ticked. • The laser toner cartridge is damaged. | • Please properly use the print media within the specification range. • Set the print resolution, density, or cancel the ticked toner save mode in the program.
Toner spots | • The laser toner cartridge is dirty or leaks toner. • The laser toner cartridge is damaged. • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The feed channel is dirty. | • Please use the print media within the specification range. • Clean the feed channel. • We recommend that you replace the toner cartridge and use an original one.
White spots | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The feed channel is dirty. • The internal part of the laser toner cartridge is damaged. • The reflective glass of the laser inside the printer is dirty. | • Please use the print media within the specification range. • Clean the feed channel. • Clean the reflective glass of the laser.
Toner comes off | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The inside of the printer is dirty. • The laser toner cartridge is damaged. • The internal part of the printer is damaged. | • Please use the print media within the specification range. • Clean the inside of the printer. • We recommend that you replace the toner cartridge and use an original one.
Black vertical stripes | • The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The reflective glass of the laser inside the printer is dirty. • The feed channel is dirty. | • Clean the reflective glass of the laser at the back of the printer. • Clean the feed channel at the back of the printer.
Black background (gray background) | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The feed channel is dirty. • The transfer voltage inside the printer is abnormal. | • Please use the print media within the specification range. • Clean the feed channel inside the printer.
Cyclical traces appear | • The laser toner cartridge is dirty. • The internal part of the laser toner cartridge is damaged. • The fuser component is damaged. | • Clean the laser toner cartridge or replace it with a new one. • Please contact Pantum Customer Service to repair or replace the fuser component.
Skewed pages | • The print media is loaded incorrectly. • The feed channel of the printer is dirty. | • Ensure correct loading of the print media. • Clean the feed channel inside the printer.
Wrinkled paper | • The print media is loaded incorrectly. • The print media does not meet the usage specifications. • The feed channel inside the printer is dirty. • The fuser component of the printer is damaged. | • Ensure correct loading of the print media. • Please use the print media within the specification range. • Clean the feed channel inside the printer.
Dirt on the back | • The laser toner cartridge is dirty. • The transfer roller inside the printer is dirty. • The transfer voltage inside the printer is abnormal. | • Clean the laser toner cartridge or replace it with a new one. • Clean the internal transfer components of the printer.
Whole page dark | • The laser toner cartridge is installed incorrectly. • The internal part of the laser toner cartridge is damaged. • Abnormal charge inside the printer; the laser toner cartridge is not charged. | • Ensure to install the cartridge correctly. • We recommend that you replace the toner cartridge and use an original one.
Toner smudges on paper | • The print media that does not meet usage specifications, such as the media is damp or too rough, has been used. • The inside of the printer is dirty. • The laser toner cartridge is damaged. • The internal part of the printer is damaged. | • Please use the print media within the specification range. • Clean the inside of the printer.
Horizontal stripes | • The laser toner cartridge is installed incorrectly. • The laser toner cartridge might be damaged. • The internal part of the printer is damaged. | • Ensure to install the cartridge correctly.

| Note: | • The above troubles can be handled by cleaning or replacing the laser toner cartridge. If the problem remains, please contact Pantum Customer Service.

Company Name: Magnell Associate, Inc. (DBA NEWEGG.COM)

Office address: 16839 E. Gale Ave. , City of Industry, CA 91745

TEL: (626) 271-9700