Understanding display messages

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Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the tables below to understand the messages’ and their meaning, and correct the problem, if necessary.

This function is not supported for the devices which has a control panel display. You can resolve the error with the guideline from the computer’s Printing Status window (see Using Lenovo Printer Status).
If a message is not in the table, reboot the power and try the printing job again. If the problem persists, call a service representative.
When you call for service, provide the service representative with the contents of display message.
Some messages may not appear on the display depending on the options or models.
[error number] indicates the error number.
[tray type] indicates the tray number.
[media type] indicates the media type.
[media size] indicates the media size.
[color] indicates the color of toner.

Paper Jam-related messages

Message	Meaning	Suggested solutions
Paper Jam inside machine	Paper has jammed inside the machine.	Clear the jam (see Inside the machine).
Paper Jam in tray	Paper has jammed in the paper tray.	Clear the jam (see Clearing paper jams).
Paper Jam in exit area	Paper has jammed in the exit area.	Clear the jam (see In exit area).
Paper Empty in tray	There is no paper in tray.	Load paper in tray (see Loading paper in the tray).

Toner-related messages

Message	Meaning	Suggested solutions
Install Toner	A toner cartridge is not installed.	Install a toner cartridge.
Not Compatible [color] toner	The toner cartridge is not suitable for your machine.	Install the corresponding toner cartridge with a Lenovo-genuine cartridge.
Prepare Toner	Small amount of toner is left in the indicated cartridge. The estimated cartridge life of toner is close.	Prepare a new cartridge for a replacement. You may temporarily increase the printing quality by redistributing the toner (see Redistributing toner).
Replace Toner	The indicated toner cartridge has almost reached its estimated cartridge life. ^[a]	You can choose Stop or Continue as shown on the control panel. If you select Stop, the printer stops printing and you cannot print any more without changing the cartridge. If you select Continue, the printer keeps printing but the printing quality cannot be guaranteed. Besides, it can cause serious damage to your machine. Replace the toner cartridge for the best print quality when this message appears. Using a cartridge beyond this stage can result in printing quality issues (see Replacing the toner cartridge).
Replace Toner	The indicated toner cartridge has reached its estimated cartridge life.^[a] The machine might stop printing.	Replace the toner cartridge (see Replacing the toner cartridge).
^[a]Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see Available supplies). The number of pages may be affected by operating environment, percentage of image area, printing interval, media, percentage of image area, and media size. Some amount of toner may remain in the cartridge even when replace new cartridge appears and the machine stops printing.


	Lenovo does not recommend using a non-genuine Lenovo toner cartridge such as refilled or remanufactured. Lenovo cannot guarantee a non-genuine Lenovo toner cartridge's quality. Service or repair required as a result of using non-genuine Lenovo toner cartridges will not be covered under the machine warranty.

Tray-related messages

Message	Meaning	Suggested solutions
Tray Paper Mismatch	The paper size specified in the printer properties does not match the paper you are loading.	Load the correct paper in the tray.

Network-related messages

Message	Meaning	Suggested solutions
Fail connection to WPS	The machine failed to connect via WPS.	Check the WPS settings (see Using the WPS Settings menu ).
Install wireless NIC	There is a problem on the network interface.	Turn the power switch off and on. If the problem persists, call for service.
Network Problem: IP Conflict	The network IP address you have set is being used by someone else.	Check the IP address and reset it if necessary (see Printing a network configuration report).
Not found Wireless network	The machine cannot find the wireless network.	Check the status of the wireless router or access point, including its configuration and power connections, as well as any devices that may affect wireless communication. If the problem persists, please call for service.
Not Correct Wireless setting	The wireless network options are configured incorrectly for the security method. The password entered in the wireless security options is incorrect. The machine does not support the security method used by the access point or wireless router. The access point or wireless router has malfunctioned.	Reconfigure the wireless options in the machine, SWS, access point, or wireless router. The WPA2-PSK/AES security method is recommended. If the problem persists, please call for service.
Not connect Wireless AP	The machine failed to connect to the wireless AP(access point or wireless router).	Check the status of the access point, including its configuration and power connections, as well as any devices that may affect wireless communication. If the problem persists, please call for service.
Wi-Fi Direct is not ready	The machine failed to initialize the Wi-Fi Direct connection.	Reboot the machine to initialize the wireless settings. If the problem persists, please call for service.
Wi-Fi Direct is not connect	The machine failed to connect via Wi-Fi Direct.	Turn the Wi-Fi Direct feature off and then back on or reboot the machine or mobile device. If the problem persists, please call for service.

Misc. messages

Message	Meaning	Suggested solutions
Door Open Close it	The cover is not securely latched.	Close the cover until it locks into place.
Door of scanner is open	The cover of scanner is not securely latched.	Close the cover until it locks into place.
Error : [error number] Call for Service	There is a problem in the system.	Reboot the power. If the problem persists, please call for service.
Error : [error number] Door open/close	The imaging unit is installed improperly, or the cover is not securely latched.	Reinstall the imaging unit to confirm it is seated properly. Close the cover until it locks into place.
Error : [error number] Turn off then on	The machine unit cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.
ID Control Fail Check CTD Sensor	There is a problem in the CTD sensor.	Reboot the power. If the problem persists, please call for service.
Output bin Full Remove paper	The output tray is full. Or the sensor is not facing down.	Remove papers from the output tray, the machine resumes printing. Or make sure the sensor is facing down. If the problem persists, call for service.
Prepare Fuser Soon	The life of the fuser unit will be expired soon.	Prepare the fuser unit with a new one. Contact the service representatives.
Prepare new Imaging unit	The life of the imaging unit will be expired soon.	Replace the imaging unit with a new one. Contact the service representatives.
Prepare new Transfer belt	The life of the transfer belt will expired soon.	Replace the transfer belt with a new one. Contact the service representatives.
Prepare new transfer roller	The life of the transfer belt will expired soon.	Replace the transfer belt with a new one. Contact the service representatives.
Replace new Fuser unit	The life of the fuser unit will be expired.	Replace the fuser unit with a new one. Contact the service representatives.
Replace with new imaging unit	The life of the imaging unit will be expired.	Replace the imaging unit with a new one. Contact the service representatives.
Replace new Transfer belt	The life of the transfer belt has expired.	Replace the transfer belt with a new one. Contact the service representatives.
Replace new transfer roller	The life of the transfer belt has expired.	Replace the transfer belt with a new one. Contact the service representatives.
Replace/Install Waste Toner Tank	The life span of the waste toner container has expired and the printer will stop printing until a new waste toner container is placed into the printer.	Replace a waste toner container with a Lenovo-genuine waste toner container.
Scanner Locked	The scanner is locked.	Reboot the power. If the problem persists, please call for service.
Transfer Belt Error	The transfer belt cannot be controlled.	Reboot the power and try the printing job again. If the problem persists, please call for service.