| Home > Problem Solver # Clearing a Paper Jam Follow these steps to clear a paper jam: Caution:
Do not pull the jammed paper when the printer is on.
| Turn off the printer.
| Open the printer cover.
| If continuous paper is jammed in the printer, tear off the fresh supply at the back of the printer.
| Open the paper bail and remove the paper. Remove any remaining pieces of paper.
If the paper is stuck where the printer ejects it, gently pull the paper out of the printer.
| Close the paper bail and printer cover, then turn on the printer. Make sure the Paper Out and Pause lights are off.