If the product is not recognized during driver installation, try the solutions offered in this section.
1. Is the product turned on?
2. Is your computer and the product correctly connected?

## 1. Is the product turned on?

Make sure the product is turned on.
Make sure the power cord is securely plugged into the electrical outlet.
Test the power by plugging in the power cord of another electrical appliance to an electrical outlet and turn it on. If the power to the other electrical appliance comes on, the product may be considered to be faulty.

### If the product is turned off :

Turn on the product, then click the Back button.

### If the product is turned on :

Proceed to the next step.

## 2. Is your computer and the product correctly connected?

Make sure the USB cable is securely connected to the product and to your computer and check that the USB cable is not damaged nor badly crimped.
If you are connecting the product to your computer via a USB hub, connect the product to the first-tier hub from your computer. If the product driver is still not recognized on your computer, try to directly connect the product to your computer without the USB hub.
If you are connecting the product to your computer via a USB hub, make sure the USB hub device is recognized by your computer.

### If your computer and the product are not connected correctly, connect them correctly, then click the Back button.