| Home > Problem Solver # Correcting USB Problems Make sure that your computer is a Windows 8.1, 8, 7, Vista, or XP pre-installed model Printer does not work correctly with the USB cable If you are having difficulty using your printer with a USB connection, read the information in this section. ## Make sure that your computer is a Windows 8.1, 8, 7, Vista, or XP pre-installed model Your computer must be a Windows 8.1, 8, 7, Vista, or XP pre-installed model. You may not be able to install or run the USB printer driver on a computer which is not equipped with a USB port or which has been upgraded from Windows 95 to Windows Vista or XP. For details about your computer, contact your dealer. Top ## Printer does not work correctly with the USB cable If your printer does not work correctly with the USB cable, try one or more of these solutions: Make sure that the cable you are using is a standard, shielded USB cable. If you are using a USB hub, connect the printer to the first tier of the hub, or connect the printer directly to the computer’s USB port. Top |