Troubleshooting
| Description of the Problem:
1. | Your machine is unable to connect to the wireless network.
2. | When searching for wireless networks, the Wizard did not find the wireless network.
3. | The signal strength is low or sometimes there is no signal strength.
4. | (Only applicable to users who are not using a USB cable to configure their wireless machine). I made a mistake when configuring the wireless settings, but when I re-run the Wireless Wizard software to enter the correct settings, the Wizard does not find my machine.
5. | I do not know which wireless network settings to use.
6. | I've configured my machine to use a DHCP server. However, the machine is not receiving an IP address from the DHCP server. It's using a 169.254.x.x IP address.
| Description of the Problem:
1. | Your machine is unable to connect to the wireless network.
Solution:
| SSID (Network Name) Make sure that you have entered the SSID information, also referred to as network name, correctly when configuring your machine. Please also remember that the SSID information is case sensitive. For example, if your SSID is "Wireless Network" but you enter "wireless network" when configuring the wireless settings, the machine will not be able to connect to the network as the W and the N or "Wireless Network" are not capital letters. PASSKEY Also make sure that you have entered the correct WEP/TKIP passkey when configuring the wireless setting of your machine. Enter the correct passkey making sure that you enter the correct number of characters depending on the passkey originally used when configuring the wireless network. In both cases, if you have entered the incorrect information we recommend that you factory reset the wireless settings on your machine and restart the Wireless Wizard software. For more information on how to reset the wireless settings of your machine, please refer to the documentation for your machine.
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| Description of the Problem:
2. | When searching for wireless networks, the Wizard did not find the wireless network.
Solution:
| If your machine is out of range of your wireless network move it closer to the Wireless Access Point. If your machine is within range of your wireless network check to see if the Wireless Access Point is not hiding its SSID network name. If it is hiding the SSID network name, you must manually enter it during the configuration of your machine. If you are unsure of how to check this consult your network administrator, Internet Provider or manufacturer of your Wireless Access Point.
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| Description of the Problem:
3. | The signal strength is low or sometimes there is no signal strength.
Solution:
| Wireless devices are affected by the environment that they are in and the signal strength can be altered by the furniture, walls or floors in-between the wireless device and the Access Point that it is trying to communicate with. If you're experiencing signal strength problems try re-positioning your machine closer to the access point to improve signal strength.
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| Description of the Problem:
4. | (Only applicable to users who are not using a USB cable to configure their wireless machine). I made a mistake when configuring the wireless settings, but when I re-run the Wireless Wizard software to enter the correct settings, the Wizard does not find my machine.
Solution:
| It's possible that the Wizard software is not able to find your machine because the wireless settings on your computer and machine are totally different. Try re-setting the wireless settings on your machine to factory default, see your user's guide. For more information on how to reset the wireless settings on your machine to factory default, please refer to your user guide.
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| Description of the Problem:
5. | I do not know which wireless network settings to use.
Solution:
| If you incorrectly configure the wireless settings of your machine it will not work correctly. Contact the network administrator for the correct wireless settings.
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| Description of the Problem:
6. | I've configured my machine to use a DHCP server. However, the machine is not receiving an IP address from the DHCP server. It's using a 169.254.x.x IP address.
Solution:
| This suggests that your machine is not able to access the wireless network and can not obtain an IP address from the DHCP server. Check that you have correctly entered the wireless network settings on your machine and also check that the access point is configured to allow your machine to access the wireless network.
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