-- README file of Companion Suite LL --

This document provide tips / workarounds for problems that you might run into using the Companion Suite LL software:

1) INSTALLATION

* Installation not working: To start the installation you cannot first connect the device to the computer with the USB cord and then run the setup software. If you have already connected your device to the computer without having installed the software, click the cancel button. To start the installation you must follow the steps described in your user manual that is first run the setup software from your CD and then plug in the USB cord when you are asked to do so.

* Blue screen during installation: On Windows XP or Windows 2000, if you log in as a standard user and start the installation of the software then Windows may prompt you to enter the Administrator password to gain Administrator rights. If this happens, it is strongly recommended to cancel the installation, fully log out from the current session and log in as Administrator. Once logged in as administrator, launch again the installation and follow the on screen instructions.

* Not enough space on drive C: : If the installation tells you that drive C: does not have enough space to contain the Companion Suite LL software, then either free space on drive C: and try again, or you can install the software on hard drive D: by launching directly on the CD setup.exe located in the folder companion.

* If installation of Companion Suite LL fails, check whether the directory C:\Programme\Companion Suite LL already exists. If this directory already exists then delete it and try again to install.

* If you do not manage to install at all the software, you can "Clean" your system to ensure that installation will work the next time you run installation. To do so launch the executable MFCleaner.exe located in the directory tool of your CD. If your software is already installed on your computer, do not run this software otherwise it will remove the software from your computer.

2) APPLICATION

* Importing contact lists in MFAddressbook: In the application MFAddressbook you have the possibility of importing contact from a file with the CSV extension. There are restrictions regarding this functionality:
=> Import only CSV files that have been exported on a Windows of the same type. That is on Windows 98SE, Me you can only import CSV files which have been exported on Windows 98SE or Me. On Windows XP and 2000, you can only import CSV files which have been exported on Windows XP and 2000. 
=>If you open the CSV file using Excel, make sure not to change the order of the columns, do not delete or add a column.
You can only import CSV files that have been exported from a device of the same type.

* Not able to create a group in Outlook Office 97 when accessing it through MFAddressbook: Outlook 97 does not support groups. Use another version of Outlook if you want to use groups in Outlook.

3) PRINT

* If you are printing a document that has graphics with Word 2002, sometimes black squares are printed instead of the graphic. This problem is due to the application Word 2002, try to print the document with another version of Word.

* If you experience printing problems on Windows 2000 or XP, make sure to install the last available Service Pack from Microsoft.

4) SCAN

* If you scan an image using Word 2000, then the scanned image may turn out black. This problem is a Word 2000 issue. To scan the document, use another application (like Imaging), save the scanned image and then import it in Word.

5) USB CONNECTION PROBLEMS

* Use of an external USB Hub: If you connect the device to an external USB hub and not directly to the PC, we strongly recommend that you use a USB hub that has its own power supply and has the USB logo on it.

* If you are experiencing connection problems (device not scanning or printing randomly), and if you have connected your device to a USB connector on an add-in board, try to connect your device to a USB connector located directly on your motherboard. Also we recommend not to use a USB cable that is longer than 2 metres.

* In case of connection problems, check out the website of the manufacturer of your computer or the motherboard to see if updated USB host controller drivers are available.

6) STAND BY MODE

* You cannot put your computer in Stand By mode if the device is connected to your computer. The USB driver of the device does not allow the computer to switch to stand by mode as long as it is loaded in memory. To go in stand by mode, disconnect the USB cord, this will unload the driver from the memory of your computer.
