Lenovo Digital MFC


This product has the following restrictions and issues.  Please be sure to read this before using.

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Installation
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Issues
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The Lenovo Digital MFC products are as follows:
M9530
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File Downloader				Version 4.22.32.0
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Issues
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1. Accessing performance may decline when the e-Filing Box has many documents. We recommend you to decrease the number of documents by separating folders or boxes.

2. Performance of deleting pages from a document may decline when that document contains a large number of pages.

3. Retrieving a color image will require huge memory. Performance may decline or imaging may end in failure when imaging is performed with low memory.  Necessary space of memory for color image is approx. 100 MB for A4/LT or 200 MB for A3/LD in 600dpi.  The recommended memory size for the client PC is 256 MB or more to retrieve A4/LT pages, or 512 MB or more to retrieve A3/LD pages.


Troubleshooting
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1. Cannot Find the MFC

[Problem Description]
Cannot find the MFC even when the Local Discovery or Network Discovery feature is used.

[Corrective Action]
Confirm the following:
- The MFC and your PC are correctly connected to the TCP/IP network.
- The default gateway setting is correctly set up if the MFC is connected to a different subnet.

2. Cannot Connect to the MFC Found by the Local Discovery
    	
[Problem Description]
The Local Discovery finds the MFC, but you cannot connect to it.

[Corrective Action]
1. Make sure Microsoft Internet Explorer 5.5 or later is installed.
2. Make sure the Proxy settings on the Microsoft Internet Explorer have been made correctly so that your PC can connect to the MFC.
3. Make sure Microsoft Internet Explorer is not in the off-line mode. If it is in off-line mode, change it to the on-line mode.
    
[NOTE]
- Connection to the MFC may fail when too many PCs connect to the MFC at the same time. 
- Please try to connect to the MFC again later.

3. Saved as Single Page Files Even Though You Select Multi Page
   TIFF Format

[Problem Description]
When storing a document in a Multi-page TIFF format using the File Downloader, the document is stored in single-page.

[Corrective Action]
The FileDownloader cannot save the color and black/white mixed document as a multi page TIFF file. In that case, the FileDownloader saves the document as single page files.  In this case, a color image is stored in JPEG-compressed format.  If you want to save the document as one file, save it as a PDF file.

4. Cannot Open TIFF File Saved Using FileDownloader

[Problem Description]
Cannot open the TIFF file that has been saved using the FileDownloader.

[Corrective Action]
When you select a TIFF format to save the color/grayscale document using the FileDownloader, the document will be saved as TIFF file with JPEG compression.  You cannot open the file using an application that does not support the TIFF file which includes a JPEG-compressed image.  In that case, save the document as a JPEG file.

5. Cannot Change Resolution by Shrink To Half

[Problem Description]
Even though you enable the Shrink to Half function, the	resolution of an image that was acquired is not changed.

[Corrective Action]
The Shrink to Half function is available only for 600x600dpi documents that are stored in e-Filing by copy and print operations. This function cannot reduce the resolution of the image that is saved by scan and fax operation. You can change the resolution of the image in the filing box, by faxing or scanning it again at your desired resolution and storing it in the filing box, or by changing the resolution in the application.

6. Refresh Button Keeps Returning Error

[Problem Description]
Refresh action does not reconnect to MFC and keeps returning error.

[Corrective Action]
This behavior is caused by mismatch between the MFC status and the driver internal status.  To solve this problem, please select the MFC again by selecting "Box Select"->"Select Lenovo" or restart the driver.

7. Cannot acquire Document when a message "Error In Getting The Page Data" appears

[Problem Description]
During acquiring a document using the FileDownloader, a message "Error In Getting The Page Data" appears, and you cannot acquire the document.

[Corrective Action]
The MFC is in a busy state or the inconsistency occurs in the internal state.  Take some time before you retrieve a document again.  If you still cannot retrieve the document, reboot the MFC.

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Trademarks
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- Microsoft, Windows and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries.
- Postscript, and the brand names and product names of other Adobe Systems products are trademarks of Adobe Systems Incorporated in the US and other countries.
- Other company names and product names in this manual are the trademarks of their respective companies.

			March 24 2012


