Lenovo Digital MFC


This product has the following restrictions and issues.  Please be sure to read this before using.

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Installation
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Issues
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The Lenovo Digital MFC products are as follows: 
M9530

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Remote Scan Driver            Version 4.22.21.0
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To enable the Remote Scan driver, settings may be required depending on application software used.  If the settings are required, please make settings in accordance with the manual of the application software.

- TextBridge/OmniPage
Configure the following in the "Scanner setup wizard":
1. Select "Show TWAIN Interface" in the "Advanced" configuration.
2. Capture a one-page original for testing the scanner.

- Readiris
Configure the following in the "OCR wizard":
1. Select "Scanner" to proceed.
2. Select "<Twain><other models>" on the "Type" dialog.
3. Select the "Configure" button on the "Scanner" dialog.
4. Select a driver on the "Select Source" dialog.

- Use Custom Insert to capture documents from Microsoft Office.

- Imaging applications do not support reading an original containing B&W and full-color pages that vary in size.

- Applications such as Acrobat do not support capturing through TWAIN; depending on colors, paper sizes, or several originals with mixed resolutions.  To capture an image using such applications, capture each page individually or use the FileDownloader to save the same document first.  Then open it from applications such as TIFF/PDF.

When you use Windows Server 2008, install Desktop Experience via Administrative Tools in advance.
(1) Start > Administrative Tools > Server Manager
(2) Click [Add Features].
(3) Select the [Desktop Experience] checkbox and click the [Next] button.
(4) Click the [Install] button.
(5) When installation results are displayed, click the [Close] button.
(6) When you are asked if you want to restart your computer, click the [Yes] button to restart.

Issues 
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1. Cautions for Using The Remote Scan Driver
(1) Control Panel While A Remote Scan Is Being Connected
- While a remote scan is in operation, the control panel displays the remote scan screen.
- A remote scan connection can be forcibly terminated by pressing the [CANCEL] button on the control panel.
  -A remote scan connection can also be terminated from a client application or the Scan Jobs function of TopAccess.

(2) Remote Scan Restrictions
- No Notification is sent when a remote scan job is successfully completed or an error occurs.

Troubleshooting
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1. Cannot find the MFC.

[Problem Description] 
Even the Local Discovery function cannot find the MFC.

[Corrective Action] 
Please check the following:
- The MFC and PC are connected to the network via TCP/IP.
- The gateway setting is correct in the case that the device is in the different subnet area.


2. Cannot connect the MFC which was found by the Local Discovery function. 

[Problem Description]
The MFC was found by the Local Discovery function but cannot be connected after being selected.

[Corrective Action] 
(1) Check that the Microsoft Internet Explorer 5.5 SP2 or later is installed.
(2) Check that the proxy setting of the Microsoft Internet Explorer is correct so that the MFC can be connected.
(3) Check that the Microsoft Internet Explorer is online.  If it is offline, set it to online.

3. Image Corrupts When Acquiring Color Mixed Document

[Problem Description]
An image will become corrupted when capturing the document that contains both color pages and black and white pages, using the RemoteScan driver.
    
[Corrective Action]
Capturing a color and black/white mixed document is not supported by some applications.  In that case, capture the color pages and black and white pages separately or store the document as a file using the FileDownloader.

4.  Error Messages
When an error message appears, please solve the problem with reference to the following explanations:

[Error Message]
"Device is not found."

[Corrective Action]
The power of the MFC is off or the network is in operation.  Please turn the power of the MFC on (or off and on again) and repeat the procedure again after a while.

[Error Message]
"Internal Error Occurred."

[Corrective Action]
An internal error occurred.  Please check the status of the MFC.  If the error cannot be cleared, turn the power of the MFC off and on again and restart the application, then repeat the procedure again.

[Error Message]
"Disk is Full."

[Corrective Action]
Your PC's hard disk is full.  Please delete unnecessary data using the Delete function and repeat the procedure again with a sufficient free space.

[Error Message]
"The MFC is Unsupported."

[Corrective Action]
When an attempt is made to connect with an unsupported model, connection fails and this error message appears. Please connect to a model supported by this software.  

[Error Message]
Invalid Combination

[Corrective Action]
The combination of settings is not supported.  Make a correct setting again.

[Error Message]
"Paper Jam Occurred."

[Corrective Action]
A paper jam has occurred in the MFC.  Please clear the jam and repeat the procedure.

[Error Message]
"MFC is Busy"

[Corrective Action]
The MFC is in a busy state.  Try again after a brief interval.

[Error Message]
"Connection lost due to timeout."

[Corrective Action]
A session timeout occurred.  Restart the application, or reconnect the MFC by selecting "Devices" => "Discovery" or "Devices" => "Select Lenovo" from the menu.

[Error Message]
"Another user is using the MFC."

[Corrective Action]
Another user is operating the MFC.  Retry this operation later.

[Error Message]
"Network Error Occurred."

[Corrective Action]
A network error has occurred.  
Check the network connection. 

[Error Message]
"Outside range parameter."

[Corrective Action]
An invalid value is set.  Set a valid value.

[Error Message]
"Invalid department code."

[Corrective Action]
An invalid department code is entered.  Enter a valid department code. 

[Error Message]
"Invalid Username or Password. Please make sure your user name and password are correct."

[Corrective Action]
An invalid username or password is entered.  Enter a valid user name and password.

[Error Message]
"RBAC error: A user having the entered username/password is not provided with the RemoteScan privilege.  Please contact your server administrator."

[Corrective Action]
A Role Based Access error has occurred.  Please check role (rights to use functions assigned to each user) settings.

[Error Message]
Failed to auto login.User's domain setting had been changed.Please login again.

[Corrective Action]
User domain settings have been changed. Try to log in again or contact your system administrator.

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Trademarks
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- The official name of Windows Server 2008 is Microsoft Windows Server 2008 Operating System.
- Microsoft, Windows and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries.
- Other company names and product names in this manual are the trademarks of their respective companies.

			March 24 2012



