Lenovo Digital MFC


This product has the following restrictions and issues.  Please be sure to read this before using.

--------------------------------------------------------------------------------
Installation
--------------------------------------------------------------------------------

The Lenovo Digital MFC products are as follows:
M9530
--------------------------------------------------------------------------------
e-Filing Backup/Restore Utility		Version 4.22.26.0
--------------------------------------------------------------------------------

Issues
======

1. Accessing performance may decline when the e-Filing Box contains many documents. 

2. On Windows Vista, please do not select "Desktop" at the top in the dialog box while saving a backup file on the desktop in a user's computer.
   You can save the backup file on the desktop in a user's computer if the following path is selected "Desktop"->"User's computer name"->"Desktop."

3. The length of the specified absolute path to "Target file" should not exceed 250 bytes.


4. Transition into the energy saving mode is not performed during backup/restoring.

Troubleshooting
===============

1. Cannot find the MFC.
[Problem Description]
Cannot find the MFC even when the Local Discovery or Network Discovery feature is used.

[Corrective Action] 
Please check the following: 
- The MFC and your PC are correctly connected to the TCP/IP network.
- The MFC is connected to a different subnet and the default gateway setting is correct.

2. Cannot connect to the MFC found by the Local Discovery
[Problem Description]
The Local Discovery finds the MFC, but you cannot connect to it.

[Corrective Action]
1. Make sure Microsoft Internet Explorer 5.5 or later is installed.
2. Make sure the Proxy settings on the Microsoft Internet Explorer have been made correctly so that your PC can connect to the MFC.
3. Make sure Microsoft Internet Explorer is not in the off-line mode. If it is in off-line mode, change it to the on-line mode.

[NOTE]
- Connection to the MFC may fail when too many PCs are connected to the MFC at the same time.  Please try to connect to the MFC again later.

3. Error Message 
When an error message appears, solve a problem with reference to the following descriptions. 

[Error Message]
"Invalid Administrator Password.
 Please enter correct Administrator Password."

[Corrective Action]
The administrator password entered is incorrect.  Please enter the correct administrator password.

[Error Message]
"Another user is using the MFC.
 Please retry later."

[Corrective Action]
Another user is using the MFC.  Please retry later after a while.

[Error Message]
"Failed to establish connection with Box.
 Please retry later."

[Corrective Action]
Initialization of e-Filing Box has not been completed.  Please retry later after a while.

[Error Message]
"Connection to MFC has aborted.
 Device is not found."

[Corrective Action]
Either the MFC power is turned off or the network is initializing.  Please turn off the MFC power and turn it on again, then retry later after a while. 

[Error Message]
"Internal Error Occurred."

[Corrective Action]
An internal error has occurred.  Please turn off the MFC power and turn it on again, then restart the application and retry.

[Error Message]
"Time Out Occurred.
 Please Refresh."

[Corrective Action]
A session timeout has occurred.  Select "View"=>"Refresh" from the menu. 

[Error Message]
"Maximum Document Limit reached under xxxx
 Please Delete or Move some of the documents before restoring"

[Corrective Action]
The number of documents has reached the maximum limit during Restore.  Please delete unnecessary documents and retry. You can create up to 400 documents in each box and folder.

[Error Message]
"Maximum Folder Limit reached under xxxx
 Please Delete or Move some of the Folders before restoring."

[Corrective Action]
The number of folders has reached the maximum limit during Restore.  Please delete unnecessary folders and retry.  You can create up to 100 folders in each box.

[Error Message]
"Selected Boxes to be Backed-up have been deleted,
 Please reselect Boxes"

[Corrective Action]
The selected boxes were deleted while waiting Automatic Backup.
Please select the boxes again and retry.

[Error Message]
"Disk is Full."

[Corrective Action]
The backup server or the PC's hard disk is full.  Please delete the unnecessary data using a delete function.  Retry after making sure that memory space is sufficient. 

[Error Message]
"Insufficient Memory."
"Disk in MFC is full. 
 Please select less number of Boxes."

[Corrective Action]
The MFC's hard disk is full.  Please delete the unnecessary data using a delete function and retry.  To execute Restore, decrease the number of boxes to be selected and retry.

[Error Message]
"Version is unsupported."

[Corrective Action]
The backup file of the old version is found.
Please contact your dealer for support to update the MFC's ROM version.  

[Error Message]
"Higher version is detected.
 Please upgrade the application."

[Corrective Action]
 The backup file of the latest version is found.
 Please update the application.

[Error Message]
"Cannot Connect to Box in offline mode. 
Please change mode to online from Internet Explorer."

[Corrective Action]
Internet Explorer is in offline mode.
Deactivate the offline mode in Internet Explorer.

[Error Message]
"Network Paths are not supported.
Please map the Network Folder with Local Drive and provide the local drive path."

[Corrective Action]
Designate a folder in the active computer to store the backup files.

[Error Message]
"Invalid Path Information.
Please provide a valid path."

[Corrective Action]
Invalid file name or folder name is entered. 
Enter a valid path. 

[Error Message]
"The Backup files could not be restored.
Disk in MFC is full.
Please increase the e-Filing space available."

[Corrective Action]
The MFC hard disk is insufficient to restore the backup files.  Delete unnecessary data using the delete function, and retry again.

[Error Message]
"The Backup files could not be restored.
Operation Timeout Occurred.
Please retry later."

[Corrective Action]
A session timeout has occurred.  
Retry this operation later.

--------------------------------------------------------------------------------
Trademarks
--------------------------------------------------------------------------------

- The official name of Windows Vista is Microsoft Windows Vista Operating System.
- Microsoft, Windows, and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries.
- Other company names and product names in this manual are the trademarks of their respective companies.






			March 24, 2012