8. TROUBLESHOOTING

Please read this section carefully. It may help you to solve common problems encountered during the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.

Prior to handling common problems, first check that:

• The power cord is connected correctly and the printer is powered on.

• All of the protective parts are removed.

• The toner cartridge is installed correctly.

• The output bin is fully closed.

• The paper is correctly loaded into the tray.

• The interface cable between the printer and the computer is connected correctly.

• The correct printer driver has been selected and installed properly.

• The computer port is properly configured and is connected to the correct printer port.

8.1. CLEARING JAMMED PAPER

| Note: | • Remove the jammed paper in accordance with the following steps, close the front cover and tidy the paper in the tray, then the printer will automatically resume printing. If the printer does not start printing automatically, please press the button on the control panel. • If the printer still does not start printing, please check that all the jammed paper inside the printer has been cleared. • If you cannot remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair.

8.1.1. PAPER JAM IN THE TRAY

1. Open the tray.

2. Gently pull the jammed paper straight out.

3. After removing the jammed paper, reload the tray into the printer, then the printer will automatically resume printing.

8.1.2. PAPER JAM IN THE MANUAL FEEDER TRAY

1. Gently pull the jammed paper out.

2. After reloading the removed paper into the tray, the printer will automatically resume printing.

8.1.3. INTERNAL JAM

| Note: | • Do not touch the shaded area to avoid burns when removing the internally jammed paper and the jammed paper in the fuser unit.

1. Open the front cover.

2. Remove the toner cartridge in a straight line. (To avoid the exposure of the toner cartridge which will affect the print quality, wrap the toner cartridge in a black plastic bag or cover it with paper.)

3. Gently pull the jammed paper straight out.

4. After removing the jammed paper, reload the toner cartridge and close the front cover, then the printer will automatically resume printing.

8.1.4. PAPER JAM IN THE FUSER UNIT

1. Open the rear cover.

2. Open the fuser door using the handles on both sides.

3. Gently pull the jammed paper out.

4. Remove the jammed paper and close the fuser door and the rear cover, then the printer will automatically resume printing.

8.1.5. DUPLEX UNIT JAM

1. Remove the duplex printing unit from the back of the printer.

2. Remove the jammed paper from the duplex unit.

3. If the paper does not come out along with the duplex unit, open the tray and remove the jammed paper directly from the bottom.

4. After clearing the jam, reload the duplex unit, check other parts of the printer, ensure that there is no jammed paper, and close the front cover, then the printer will automatically resume printing.

8.2. SOFTWARE FAILURE

Problem | Solution
Pantum 3000 Series Printer Driver cannot be found in the printer and fax folders. | Reinstall the printer driver. Ensure that the USB interface cable and the power cord are properly connected.
The printer is in Ready mode but it will not perform any print job. | If the failure still exists after restarting the printer, please reinstall the printer driver. Ensure that the USB interface cable is properly connected.
Failed to install the driver. | Check whether the print spooler service is enabled. Check the power supply and the connection of the printer.
The driver cannot be used if the IP address of the printer has been changed. | Modify the port IP address of the printer driver. If the above method does not work, please reinstall the printer driver. It is recommended that a fixed IP address should be set to the network printer. In the DHCP network, it is recommended to bind the IP address with the MAC address of the printer.

8.3. COMMON TROUBLESHOOTING

8.3.1. COMMON PROBLEMS

Problem | Cause | Solution
Problems with the Printer |  |
The printer does not work | The cable between the computer and the printer is not connected properly. Error in specifying the print port. The printer is offline and Use Printer Offline is checked. The printer has not recovered from an internal error, such as a paper jam, paper empty, etc. | Disconnect and then reconnect the printer cable. Check the Windows printer settings to ensure that the print job has been sent to the correct port. If the computer has more than one port, make sure that the printer is connected to the correct port. Make sure that the printer is in the normal online status.
Problems with Paper Handling |  |
Paper feed failure | The print media has been loaded incorrectly. The print media is out of the supported media range. The feed roller is dirty. | Please correctly load the print media. If you are using special print media for printing, please print with the manual feeder tray. Please use the print media within the specification range. Clean the feed roller.
Paper Jam | There is too much paper in the tray. The print media is out of the supported media range. There is foreign matter in the paper path. The feed roller is dirty. Internal firmware failure. | Remove excess paper from the tray. If you are printing on special print media, please use the manual feeder tray. Make sure that you use paper that meets the specifications. If you are printing on special print media, please use the manual feeder tray. Clean the paper path. Clean the feed roller.
Print multipage feed | Excessive static electricity on the print media. The print media is damp and is sticking together. Internal firmware failure. | Separate the print media to eliminate some static electricity. It is suggested that you use the recommended print media. Separate the print media or usebetter quality and dry print media.

| Note: | • If the problem persists, please contact Pantum Customer Service.

8.3.2. IMAGE DEFECTS

Problem | Cause | Solution
The printout is whitish or light | • Toner is low. • The print media does not meet the usage specifications, for example the media is damp or too rough. • The resolution in the print program is set too low. • The toner cartridge is damaged. | • Please use proper print media within the specification range. • Set the print resolution in the print program.
Toner spots | • The toner cartridge is dirty or is leaking toner. • The toner cartridge is damaged. • The print media does not meet the usage specifications, for example the media is damp or too rough, or has been used previously. • The paper path is dirty. | • Please use print media within the specification range. • Clean the paper path.
White spots | • The print media does not meet the usage specifications, for example the media is damp or too rough. • The paper path is dirty. • The internal part of the toner cartridge is damaged. • The mirror of the laser inside the printer is dirty. | • Please use print media within the specification range. • Clean the paper path. • Clean the mirror of the laser.
Toner comes off | • The print media does not meet the usage specifications, for example the media is damp or too rough. • The inside of the printer is dirty. • The toner cartridge is damaged. • The parts inside the printer are damaged. | • Please use print media within the specification range. If you are using special print media, please print with the manual feeder tray. • Clean the inside of the printer.
Black vertical stripes | • The toner cartridge is dirty. • The parts inside the toner cartridge are damaged. • The mirror of the laser inside the printer is dirty. • The paper path is dirty. | • Clean the mirror of the laser at the back of the printer. • Clean the paper path at the back of the printer.
Black background (gray background) | • The print media does not meet the usage specifications, for example the media is damp or too rough. • The toner cartridge is dirty. • The parts inside the toner cartridge are damaged. • The paper path is dirty. • The transfer voltage inside the printer is abnormal. | • Please use print media within the specification range. • Clean the paper path inside the printer.
Cyclical traces appear | • The toner cartridge is dirty. • The parts inside the toner cartridge are damaged. • The fuser component is damaged. | • Clean or replace the toner cartridge. • Please contact Pantum Customer Service to repair and replace the fuser component.
Skewed pages | • The print media has been loaded incorrectly. • The paper path of the printer is dirty. | • Ensure the correct loading of the print media. • Clean paper path inside the printer.
Wrinkled paper | • The print media has been loaded incorrectly. • The print media does not meet the usage specifications. • The paper path inside the printer is dirty.。 • The fuser component of the printer is damaged. | • Ensure the correct loading of the print media. • Please use print media within the specification range. • Clean the paper path inside the printer.
The back of the printout is dirty | • The toner cartridge is dirty. • The transfer roller inside the printer is dirty. • The transfer voltage inside the printer is abnormal. | • Clean or replace the toner cartridge. • Clean the internal transfer of the printer.
Whole page dark | • The toner cartridge has been installed incorrectly. • The inside of the toner cartridge is damaged. • Abnormal charge inside the printer; the toner cartridge is not charged. | • Ensure the correct installation of the toner cartridge.
The toner does not adhere to the paper | • The print media does not meet the usage specifications, for example the media is damp or too rough. • The inside of the printer is dirty. • The toner cartridge is damaged. • The parts inside the printer are damaged. | • Please use print media within the specification range. If you are using special print media, please print with the manual feeder tray. • Clean the inside of the printer.
Horizontal stripes | • The toner cartridge has been installed incorrectly. • The toner cartridge may be damaged. • The parts inside the printer are damaged. | • Ensure the correct installation of the toner cartridge.

| Note: | • The problems above can be solved by cleaning or replacing the toner cartridge. If the problem remains, please contact Pantum Customer Service.