> Troubleshooting
> This section describes common questions with ScreenFlow. If your issue is not listed or the recommended procedure does not work, please contact technical support.
> How do I provide Customer Service with diagnostic information about a problem I’m having with ScreenFlow?
> You select Help > Gather Support Diagnostics. To display this menu item, press Shift then click the Help menu. Select Gather Support Diagnostics to collect debugging logs, crash reports, a system profile, and a snapshot of the current state of ScreenFlow including open documents.
> Click Gather to generate an archive of these files, and save it on your desktop.
> Send it to Telestream Customer Service as requested.
> I exported my video, but it looks fuzzy or blurry. What can I do to make it look better?
> When using ScreenFlow, it can be difficult to record your entire display at full resolution then compress that data into a low-resolution video while still retaining your necessary level of image clarity. Here are a few things you can do:

> • | Export using the Lossless - Apple ProRes with Alpha uncompressed video format. As long as you do not lower the resolution, it is identical to the original recording, but results in a large file size. This is ideal if you require additional editing or reformatting outside of ScreenFlow before publishing it.

> • | Reduce your display resolution before recording (System Preferences/Displays). By reducing your display resolution before recording, you require less compression later. We recommend that you decide what size you want your video to be in advance. Then, lower your display resolution as close to that as possible, but no smaller. If you record at a smaller resolution than your intended output, you will lose image clarity.

> • | Use the scale and zoom functions in ScreenFlow. If you do not want to reduce your display resolution or export to a large, uncompressed format, your best option is to use Video Properties > Scale or Callout Action > Zoom. These functions allow you to increase the visibility on a specific portion of the recording which can be valuable for maintaining clarity in a heavily compressed video.

> • | Text is the hardest item to reproduce clearly in digital video. Digital video was not designed to recreate detailed figures like text. It was designed to map color spaces, so the thin lines of text can be particularly difficult to recreate. If you have text in your screencast, it is best to use the Scale feature or to increase the text size.

> How do you designate a display recording area?
> Although many screen capture programs function by designating a specific recording area, ScreenFlow does not. ScreenFlow captures the entire display. This enables you to make use of the entire display during editing in post-production.
> When using a program which designates a recording space, you may unexpectedly move outside of this space due to a menu option or pop-up. If your recording space is preset, there is no way to recover this lost information. With ScreenFlow's reliance on post-production editing, you can move outside your area of focus when necessary.
> If you plan on recording only a small region of the display, you may be concerned that a full-screen recording will take up unnecessary disk space. ScreenFlow's adaptive recording method captures minimal information on parts of the screen where there is no action, so this has very little effect on file size, while preserving your post-production options.
> Does ScreenFlow work with Parallels or VMware?
> Since ScreenFlow captures everything on your display, both Parallels and VMware are supported (including Computer Audio output). However, ScreenFlow cannot use the Callout features, as these are dependent upon information provided by Mac OS X.
> Telestream has tested ScreenFlow with Parallels in all modes (Coherence, Window, and Full Screen) without issue. In fact, when using Parallels/VMware, some users have reported that ScreenFlow produces smoother, higher-quality output while using less CPU resources than native Windows screen capture programs.
> What kind of graphics card should I use?
> ScreenFlow requires a Quartz Extreme-capable graphics card. If you are unsure if your graphics card is supported, please download an evaluation version; ScreenFlow will notify you if it is not supported. You can expect most Mac hardware made in the last five years to fully support Quartz Extreme graphics cards.
> ScreenFlow uses video RAM (or VRAM) during the recording process, so it is important to have a graphics card with at least 64 MB of VRAM, but we recommend 128 MB. The amount of VRAM necessary to record smooth video depends on your display resolution and whether or not other applications are simultaneously using VRAM. If you have insufficient VRAM, the recording will drop frames and the video skips during playback.
> Does ScreenFlow support audio interface or mixing devices?
> ScreenFlow does not support audio interface or mixing devices. However many of these devices will work with ScreenFlow if the audio is routed properly. If you are having trouble with your mixer, we recommend posting your issue on our forum.
> Does ScreenFlow support closed captioning?
> ScreenFlow does support closed captioning. For details, see Creating Closed Captions.
> How do I use ScreenFlow to record my iPod/iPhone/iPad?
> When running on OS X 10.10 (Yosemite), ScreenFlow can capture directly from the screen of an iOS device over a USB connection. For details, see Configuring Touch Callouts.
> My USB microphone and iSight camera are out of sync. What should I do?
> If the audio and video are out of sync, try using the audio input on the computer (not the USB input) as there can be a latency problem between USB input and the iSight camera. This is particularly evident when recording a talking head. Use a microphone that utilizes the audio input into the computer.
> I can’t find my media files. Where is the media library?
> Each project in ScreenFlow has a media library once the first media file has been recorded or the first file has been added. The media library is actually a folder inside the project itself. The media folder’s contents include .scc files and copies of externally-added media files, and are controlled by the media library as you record clips in ScreenFlow, and add and delete files.
> To view the media folder, control-click (right-click) the project file in Finder and select Show Package Contents. Open the Media folder to view the files in the media library for this project.
> Caution: Unless directed by customer service, you should not delete or rename files in this directory or it may corrupt your project.
> Every file you add to the library is saved (or duplicated) in that folder. ScreenFlow recordings are media files with a .scc extension and can’t be opened by other video applications.