# WhiteSmoke 2011

User Guide Demo

## FAQ

- What are the differences between WhiteSmoke and Word?
- WhiteSmoke missed an error in my sentence. Why?
- With which systems and programs is WhiteSmoke compatible?
- What if I need to re-install WhiteSmoke but no longer have the email with my link?
- What is the Shortcut Key? Where is it located and how do I change it?
- I can't connect to the WhiteSmoke servers.

- #### What are the differences between WhiteSmoke and Word?

  WhiteSmoke is the most comprehensive grammar checker in the world today. While it comprises several writing tools, such as a dictionary, a translator and a Writer's Toolkit, its core feature is its advanced grammar checker.
  Although MS Word provides grammar and spelling corrections, WhiteSmoke surpasses it in the wide scope of its error detection and in the accuracy of the corrections it offers.
  To learn more about the differences between WhiteSmoke and Microsoft Word, please click the attached link: WhiteSmoke vs. MS Word

- #### WhiteSmoke missed an error in my sentence. Why?

  WhiteSmoke is the most comprehensive grammar checker in the world today. While it comprises several writing tools, such as a dictionary, a thesaurus and ready-made letter templates, its core feature is its advanced grammar checker.

  WhiteSmoke is optimized to correct the majority of mistakes in written English texts. It uses Natural Language Processing (NLP) to correct errors that are commonly made in the process of writing.

  WhiteSmoke cannot detect all errors. Errors made on purpose are fundamentally different to ones that occur in the natural flow of writing. Thus, for example, WhiteSmoke will not offer relevant corrections for extreme spelling mistakes (xhdlsdsdley), nonsensical semantics (The apple ate the bee.), or abnormal grammar and sentence structures (Thinking I mind am gone mountain walk.).

  Please note:
  If you believe that WhiteSmoke did not detect an error but should have, we encourage you to send us an example of a non-corrected sentence. We recently added a new feature where users can report us about missing grammar corrections. If you clicked on "Check" and WhiteSmoke did not detect a mistake, you will receive a window saying: "WhiteSmoke has finished checking your text. No changes were made". If you wish to report an error, please click the "Do you think we missed an error?" link and send us your examples.

  If you keep this in mind and use WhiteSmoke in ordinary circumstances on common texts, the error detection and correction rate will be very high.

  Our team is constantly improving the grammar engine and broadening its detection scope, so as to maintain WhiteSmoke's position as the most advanced grammar checker available, and make sure that your business correspondence, prose or academic papers are in good hands.

- #### With which systems and programs is WhiteSmoke compatible?

  WhiteSmoke is compatible with Windows XP/Vista/7 and Office 2002 and up. WhiteSmoke works with all Windows programs. You can use WhiteSmoke with your favorite programs:
  � Outlook
  � Outlook Express
  � Word
  � Office
  � Notepad
  � WordPad
  � Chrome
  � Internet Explorer
  � Your Custom Applications
  � WordPerfect
  � MS Works
  � MS ACCESS
  � ICQ
  � Incredimail
  � Quicken
  � Web mail
  � Netscape
  � Mozilla Firefox

- #### What if I need to re-install WhiteSmoke but no longer have the email with my link?

  Contact us by email at: support@WhiteSmoke.com and we will send you the relevant information right away.(Please make sure to supply the email used to purchase the software) (Please make sure to supply the email used to purchase the software)

- #### What is the Shortcut Key? Where is it located and how do I change it?

  The default shortcut key to WhiteSmoke is F2. Setting the Shortcut Key is simple: right click on the WhiteSmoke icon in your Taskbar (bottom right-hand side of the screen, near the clock) and choose "Settings". Your choice of Shortcut Key will appear and you can change it there.

- #### I can't connect to the WhiteSmoke servers.

  It seems that another program or a Proxy server is preventing the proper installation of WhiteSmoke on your computer.

  If you are using WhiteSmoke on your home computer, please make sure that your security program (such as Firewall) is configured to allow WhiteSmoke's installation.

  If you are using Windows Firewall please do the following:
  1. Go to Start > Control Panel > Windows Firewall > Exceptions > Add Program > Browse
  2. Choose C:\program files\WhiteSmoke\ and double click WSEnrichment.exe & WhiteSmokeRegistration.exe > Press on OK.
  3. Make sure that under the General tab, "Don't Allow Exceptions" is NOT clicked
  4. WhiteSmoke should be working from now on.

  If you still receive error messages when attempting to install WhiteSmoke, you may try to temporarily disable your security program and then try to install WhiteSmoke.

  If you are using WhiteSmoke on your work computer, or if your computer is connected to a network (as in work places or institutes) you need to make sure that:
  - The Network firewall is configured to allow WhiteSmoke's installation - You may want to contact your work place system administrator for further assistance. We recommend that you will ask your system administrator to add the following IP addresses to your company's firewall exceptions list: 63.236.35.30 and 63.236.35.10
  - The Network Proxy server is configured to allow WhiteSmoke's installation (Below you can find Proxy Configuration instructions).

  Proxy Configuration instructions:
  In order to receive the Proxy server configurations, we recommend that you consult with your organization's System Administrator.
  In many cases, you may find the details in your connection settings using Internet Explorer:
  1. Open Internet Explorer
  2. Go to Tools > Internet Options > Connections tab > LAN Settings

  Please do the following:
  1. Shutdown WhiteSmoke (right-click on the WhiteSmoke icon located in the bottom right of your screen, near the clock) and choose 'Shutdown'.
  2. Go to Start > All programs > WhiteSmoke > WhiteSmoke registration
  3. Click the "Advanced Settings" small link in the bottom of the registration window (as shown in the attached screen shot)
  4. Enter your Proxy address & port number (Proxy IP address should look similar to the following example: 127.0.0.1:8080)
  5. Click OK > make sure to enter your correct WhiteSmoke registration code > Continue
  This procedure should enable you to use WhiteSmoke properly.
  Please let us know if the problem was not solved.