# WhiteSmoke 2011

User Guide Demo

## Troubleshooting

- My program starts as Trial, It says my license is expired.
- Failed to connect / Registration failed / WhiteSmoke never finishes checking the text
- Locked files detected / Files locked by Internet Explorer / Earlier version detected
- How to Install a second license?

- #### My program starts as Trial, It says my license is expired.

  Please do the following in order to re-activate your license correctly:
  1. Shutdown WhiteSmoke Writer by right-clicking the WhiteSmoke Writer icon in your system tray (located at the bottom right of your screen, near the computer clock) > 'Shutdown WhiteSmoke Writer'.
  2. Go to your Start menu > All Programs > WhiteSmoke Writer > WhiteSmoke Writer Registration.
  3. Enter your activation code: ***
  4. To check if WhiteSmoke Writer is properly working, open a Word document or your Notepad, enter text and click the F2 key on your keyboard.

  WhiteSmoke Writer will then check the text automatically.

  If the problem persists, you will need to change the WhiteSmoke Writer key in your computer registry:
  1. Shutdown WhiteSmoke Writer by right-clicking the WhiteSmoke Writer icon in your system tray (bottom right of your screen, near the computer clock) > 'Shutdown WhiteSmoke Writer'.
  2. Go to your Windows Start menu > Run > type in "regedit" > Click the Ok button.
  3. Once the Registry Editor is open, click on the folder HKEY_CURRENT_USER > Software > WhiteSmoke Writer.
  4. Double click on the SerialKey entry. Under 'Value Data' type your license code: ***
  5. Press OK, exit the Editor, and restart WhiteSmoke Writer (Start > All Programs > WhiteSmoke Writer > Launch WhiteSmoke Writer).

- #### Failed to connect / Registration failed / WhiteSmoke Writer never finishes checking the text

  From the sound of your email, it seems that another program or a Proxy server is preventing the proper installation of WhiteSmoke Writer on your computer.

  If you are using WhiteSmoke Writer on your home computer, please make sure that your security program (such as Firewall) is configured to allow WhiteSmoke Writer's installation.

  If you are using Windows Firewall please do the following:
  1. Go to Start > Control Panel > Windows Firewall > Exceptions > Add Program > Browse
  2. Choose C:\program files\WhiteSmoke Writer\ and double click WSEnrichment.exe (May appear as Launch WhiteSmokeWriter.exe) & WhiteSmokeRegistration.exe (May appear as WhiteSmoke Writer Registration) > Press on OK.
  3. Make sure that under the General tab, "Don't Allow Exceptions" is NOT clicked
  4. WhiteSmoke Writer should be working from now on.

  If you still receive error messages when attempting to install WhiteSmoke Writer, you may try to temporarily disable your security program and then try to install WhiteSmoke Writer.

  If you are using WhiteSmoke Writer on your work computer, or if your computer is connected to a network (as in work places or institutes) you need to make sure that:
  - The Network firewall is configured to allow WhiteSmoke Writer's installation - You may want to contact your work place system administrator for further assistance. We recommend that you will ask your system administrator to add the following IP addresses to your company's firewall exceptions list: 63.236.35.30 and 63.236.35.10
  - The Network Proxy server is configured to allow WhiteSmoke Writer's installation (Below you can find Proxy Configuration instructions).

  Proxy Configuration instructions:
  In order to receive the Proxy server configurations, we recommend that you consult with your organization's System Administrator.

  In many cases you may find the details in your connection settings using Internet Explorer:
  1. Open Internet Explorer
  2. Go to Tools > Internet Options > Connections tab > LAN Settings

  Please do the following:

  1. Shutdown WhiteSmoke Writer (right-click on the WhiteSmoke Writer icon located in the bottom right of your screen, near the clock) and choose 'Shutdown'.
  2. Go to Start > All programs > WhiteSmoke Writer > WhiteSmoke Writer Registration
  3. Click the "Advanced Settings" small link in the bottom of the registration window (as shown in the attached screen shot)
  4. Enter your Proxy address & port number (Proxy IP address should look similar to the following example: 127.0.0.1:8080)
  5. Click OK > make sure to enter your correct WhiteSmoke Writer registration code > Continue.

- #### Locked files detected / Files locked by Internet Explorer / Earlier version detected

  In order to solve the problem you are experiencing, please do the following to reinstall WhiteSmoke Writer and then proceed to activate your WhiteSmoke Writer license:

  Uninstall WhiteSmoke Writer:
  1. Delete all previous WhiteSmoke Writer installation files from your computer and desktop.
  2. Go to Start Menu > Settings > Control Panel
  3. Click on 'Add/Remove Programs' (Windows Vista users click 'Programs and Features'), choose 'WhiteSmoke Writer', and then click 'Remove'.
  This will uninstall the program and all of its components. To make sure all the files in the 'WhiteSmoke Writer' folder have been deleted, go to Start > My Computer > C drive, open 'Program Files' and then open 'WhiteSmoke Writer'. If there are any files in this folder, please delete them.
  4. Restart your computer.

  Install WhiteSmoke Writer:
  1. Close all open MS Outlook and MS Word documents.
  2. Click on the installation link and choose "Save" and select "Desktop" in the 'Save in' pull-down menu. Click "Save".
  After the process ends, please choose "Run" and follow the on-screen instructions.
  3. Enter your registration code: ***
  4. To check if WhiteSmoke Writer is properly working, open a Word document or Notepad, enter text and hit the F2 key on your keyboard.
  The WhiteSmoke Writer screen will be drawn up, and will automatically check your text.

- #### How to Install a second license:

  Please note: Since you have ** licenses, it means that you can install WhiteSmoke Writer on ** different computers and your activation code will remain the same for all your computers.

  Please do the following to install WhiteSmoke Writer on your 2nd computer and proceed to activate your WhiteSmoke Writer license:
  1. Click your WhiteSmoke Writer installation link.
  2. Choose "Save" and choose Desktop in the 'Save in' pull-down menu and click on Save.
  After the process ends, please choose "Run" and follow the on-screen instructions.
  2. Enter your registration code: ***
  3. To check if WhiteSmoke Writer is properly working, open a Word document or your Notepad, enter text and click the F2 key on your keyboard.

  WhiteSmoke Writer will then check the text automatically.
  If you receive a "Trial" notification after installing WhiteSmoke Writer, please do the following to re-activate your license correctly:
  1. Shutdown WhiteSmoke Writer by right-clicking the WhiteSmoke Writer icon located in the bottom right of your screen, (near the clock) and choose 'Shutdown'.
  2. Go to your Windows Start menu > Run > type in "regedit" > Click the Ok button.
  3. Once the Registry Editor is open, click on the folder HKEY_CURRENT_USER > Software > WhiteSmoke Writer.
  4. Double click on the SerialKey entry. Under 'Value Data' type your license code: ***
  5. Press OK, exit the Editor, and restart WhiteSmoke Writer.